Payment Protection

Secure-Payment

Payment Protection

When making a payment online, we understand that some of our customers have some concern over its trustworthiness. There is nothing worse than having to deal with a fraudulent website or company, not only forcing the travellers to lose money and worse of all, to have their holidays ruined as well. We are committed to giving you the best possible experience you could ever hope to have from your holiday with us and that is why our service to you begins even before you start packing your bags!

We also have a good connection with Abtoi Tours Operator based in London, for any clients seeking a holiday in Italy.At Massimo Villas, we have set up a secured payment system that is protected against scams or cheats. As we know each owner of every property listed on our website personally, we are able to guarantee that not only will your payment go through successfully, but your booking for an accommodation will be confirmed as well.

We accept all major credit cards and debit cards as well as PayPal payments. For more information, please read the terms and conditions carefully to fully understand how our secured payment system works.

While we believe your concern for making online payments is fully justified, we assure you that we have some of the best payment protection systems in the world that is set up primarily to guard all of your transactions with us. We will never hold any record of your personal information such as your name, address, contact numbers and bank account numbers or credit card numbers. Everything is done automatically and securely so there really is no need for you to worry.

Paying by credit card

When you use a credit card to make a payment for your holiday, you will be legally protected against fraud and so you can immediately be liable for a refund in case anything happens that costs you the trip. Some credit card companies also offer free travel insurance automatically which will come in handy whenever you need to leave the country.

 

Note- We also use WIRECAD system and payment gateway to secure all of our bookings.

When you pay by credit card, after spending up to a certain amount, you will be eligible for buyer protection. That means that the liability from the seller is passed on to the credit card company directly so you will have the peace of mind knowing that your refund will be processed for you almost instantly and you won’t have to worry about having to deal directly with the seller. The credit card company will take it up directly with them on your behalf so you don’t need to.

Here at Massimo Villas you can rest assured, we are very well known in our industry and have built up a solid reputation amongst customers and our competitors. Our business accounts are ran through the Royal Bank of Scotland (RBS) who we have worked with for many years.

We have many strong ties within the UK and USA including the Italian Chamber of Commerce in London, ASTA and the Travel Agent Association in the USA.

 

If you have any other queries please don’t hesitate to contact us. If you wish to contact the company directly, please do the following

  • Put your concerns down in writing. Make sure you put in as much detail as possible about the problem you are facing, any questions you may have that needs to be addressed or whether you’re just unsure about something. You should include information detailing the product you bought, when you bought it and for what amount you initially purchased the holiday for.
  • Tell the company that you had earlier tried to get in contact with them but had failed to get a hold of anyone. Also detail any previous communications you may have had with them to ensure you give them the latest update.
  • Also explain what response you expect from the company and the kind of action you’d like them to take, whether you want them to process the refund or not, etc.

All of our clients can book with us safely with a guarantee that you will get the best possible deals available at the time of your booking. We take pride in taking care of you and we advise all of our guests to research and buy the correct travel insurance, which can vary from country to country.

 

Booking security: Before transferring payment to confirm your villa holiday booking, please call us directly on tel:+4402035298013 and email us at info@massimovillas.com so we can confirm your holiday details. This not only enables us to double check and confirm your villa holiday details, but it eliminates the risk of booking fraud.

Credit card payment system 

We process payment by credit card using a world wide credit card system called WIRE CARD very secure for guest! if you want to know more about it please check wire card website  

Bank Account
Royal Bank of Scotland  -119 -121 Victoria Street -London -SW1E 6RA

Italian Chamber of Commerce
We are member of the Italian Chamber of Commerce in London check here